kafe77 Account & Payment FAQ

We require one government-issued identity document. Acceptable documents include a valid passport, national ID card (KTP), or driver's license. You must submit a clear colour scan or photograph showing your full name, date of birth, document number, and expiry date. The document must match the name, date of birth, and address you provided when opening your kafe77 account.

Upload your document via your account settings. Our verification team reviews it within one business day in most cases. If your document is unclear, expired, or does not match your account details, we will ask you to resubmit. Once verified, you unlock full access to deposits, withdrawals, and gameplay on kafe77.

No. Each person may hold only one active kafe77 account. We identify duplicate accounts using name, date of birth, phone number, email, and payment method data. If we detect multiple accounts linked to one person, we close all but one and may forfeit funds held in the duplicate accounts, subject to applicable law.

If you have forgotten your login details or believe your account may have been compromised, contact support. We can help you recover access or reset your password. Do not open a second account; it will be flagged and closed.

On the login page, click the "Forgot your password?" link. Enter your registered email address or username. We send a password reset link to your email. Click the link and create a new password. The link expires after one hour for security. If you do not receive the email, check your spam folder or wait a few minutes and try again.

If you cannot access your email, or if you do not receive a reset link, contact our support team via live chat or email. Provide your username and the email address registered with your account, and we will verify your identity before resetting your password.

Deposit minimums and maximums vary by payment method. E-wallets such as DANA, e-wallet, mobile banking, local payment, and online payment typically allow deposits starting from a few thousand rupiah up to several million per transaction. e-wallet (scan-and-pay) supports similar ranges. Bank transfers via mobile banking, local payment, online payment, or e-wallet may have higher transaction limits depending on your bank and account type.

Before you deposit, kafe77 displays the minimum and maximum for your chosen payment method. If you exceed the maximum or try to deposit below the minimum, the system will reject the transaction. Contact support if you need a higher account preferences; we can assess your account and request a limit increase where permitted.

Yes. kafe77 accepts virtual-account transfers from mobile banking, local payment, online payment, and e-wallet. When you choose a bank transfer at deposit, we generate a unique virtual account number linked to your kafe77 account. Transfer funds from your personal bank account to that virtual account number. The deposit appears in your kafe77 balance within one to two hours in most cases.

Your virtual account number remains the same each time you deposit; you do not need to request a new one. If you use a different bank account to send the transfer, include your kafe77 username or account ID in the transfer description so we can match it to your account. Deposits via bank transfer do not incur a fee on the kafe77 side, but your bank may charge a standard transfer fee.

Withdrawal time depends on your chosen method. E-wallet withdrawals to mobile banking, local payment, online payment, e-wallet, or mobile banking typically process within one to three hours. local payment transfers may also arrive within a few hours. Bank transfers to online payment, e-wallet, mobile banking, or local payment accounts usually take one to two business days due to interbank processing.

Your kafe77 account deducts the withdrawal amount immediately when you submit a request. The funds then move through our payment processor to your chosen destination. If a withdrawal does not arrive after the stated window, check your kafe77 account history to confirm the request was processed, and contact support with your transaction ID.

e-wallet is a unified QR-code standard in Indonesia for quick, contactless payments. To deposit via mobile banking on kafe77, select local payment at checkout. We display a unique QR code. Open your mobile banking app (online payment, e-wallet, mobile banking, local payment, or many e-wallets support online payment), select "Scan QR," and scan the code. Confirm the amount and complete the payment. Your deposit arrives within a few minutes in most cases.

e-wallet is fast, secure, and requires no card details or manual account number entry. It works on iOS and Android. If you encounter an error scanning the code, try refreshing the page or contact support. mobile banking deposits do not incur a fee on the kafe77 side.

Yes. kafe77 offers demo mode for most slot games and some live-dealer tables. To access demo mode, log into your account, browse to the game, and select "Play Demo" or "Practice Mode." You receive a virtual balance to play with. Winnings in demo mode are not real and cannot be cashed out; demo balance resets when you exit.

Demo mode lets you learn game rules, test strategies, and get comfortable with kafe77 before using real money. Football betting and esports markets do not have a demo mode because they involve live events and real odds. Live-dealer tables may offer demo viewing (watch other players' sessions) but require a real account and deposit to place actual bets.

Your kafe77 account includes tools to manage your profile and security. You can update your registered email, mobile number, and payment methods at any time via account settings. You can also change your password, review your login history, and check your balance and transaction records. kafe77 does not offer fixed account-restriction tools such as betting limits or time-out windows built into the platform itself.

For account questions or special requests related to your use of kafe77, contact our support team. We are available via live chat and email to discuss your account needs. Remember that your use of kafe77 is subject to the laws of your jurisdiction, and you remain responsible for managing your own participation.

Yes. kafe77 provides betting markets for Liga 1 (Indonesian top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and other major tournaments. Markets update as fixtures are scheduled and include match winner, total goals, both teams to score, and Asian handicap options. Markets close shortly before kickoff.

You can view upcoming matches and live results in the kafe77 sports section. If a match is delayed or postponed, affected bets are settled according to our rules, which are published in the Terms and ConditionsLive in-play betting is available during many matches; odds update in real time as the match progresses.

Live chat is available during our standard support hours. You can access it via the kafe77 website or app by clicking the support icon. Response times vary; most inquiries are answered within a few minutes during peak hours and within thirty minutes during off-peak times. If live chat is unavailable, you can also reach us via email or leave a message, and we will respond within one business day.

Our support team speaks English and Indonesian. Tell them your question or issue, and they will help with account recovery, payment problems, game rules, or general kafe77 questions. For urgent matters, try live chat first; for detailed account issues, email is often preferable so we have time to review your account history.

kafe77 uses encryption to protect your login details, payment information, and personal data. Your password is not stored in plain text; only a secure hash is kept. We use SSL/TLS encryption for all data transmitted between your device and our servers. We also monitor accounts for suspicious activity and require KYC verification to prevent fraud and money laundering.

You can strengthen your account security by using a strong, unique password and not sharing your login details. Avoid using public WiFi for large deposits or withdrawals. Review your account login history regularly to spot any unauthorised access. If you suspect your account has been compromised, change your password immediately and contact support.

Our Terms and Conditions cover account eligibility, service rules, deposit and withdrawal terms, dispute resolution, and more. Our Privacy Policy explains how we collect, use, and protect your personal data. Our Legal Notice covers jurisdiction, service availability, and your responsibility to verify that kafe77 is legal in your location.

These documents are available on kafe77 and should be read carefully before you open an account. By using kafe77, you agree to these terms. If you have questions about any policy, contact support or review the relevant page on kafe77. These documents are periodically updated; check back regularly for changes.